Loading... Please wait...

FAQ

Will Jovana European style charms & beads fit my Pandora, Chamilia, or Trollbeads bracelet?
Yes, our charms have a round smooth center that will fit Pandora and other 3mm inside diameter bracelets.


Customer Service
To contact customer service, email Service@JovanaCollections.com.  

How does my European style bracelet work?
Your Jovana european style bracelet features our “secure close” clasp which opens on the indented clasp seam.  Place the open end of the bracelet into the special groove, and click the clasp closed.  “Stopper beads” allow you to secure the ends of your bracelets to avoid bead loss and to control how the beads are separated or distributed on your bracelet.  Our simple to use clasps and “stopper beads” make adding and changing your charms fun and easy!

Does Jovana use Sterling Silver?
Yes, Jovana exclusively uses sterling silver. Sterling silver is an alloy of silver containing 92.5% by mass of silver and 7.5% by mass of other metals, usually copper. The sterling silver standard has a minimum millesimal fineness of 925.

Gemstones   
Jovana offers gemstone based charms.   We source gemstones around the world to provide you with a large selection of quality gemstones to enhance your collection.  We do enhance our gemstones by trade-accepted practices like heating.  Some varieties of gemstones are almost always enhanced, such as ruby, emerald, sapphire, blue topaz, black onyx, tanzanite, and citrine.  For example, tanzanite in its rough state is usually a reddish brown color. It requires artificial heat treatment to 600 °C in a gemological oven to bring out the blue violet of the stone.

Do you color enhance your photos or will my item be the same color as shown on the web site or my mobile device?
Jovana uses the latest lighting and photographic technology to provide you with accurate images of our products.  Variations in color from the pictures viewed from your computer or mobile device may be due to your viewing device or its settings.  If you have a question about a color or specific item, please don’t hesitate to contact customer service.

Will my silver pieces tarnish?  
Yes, all silver eventually tarnishes but is dependent on how you take care of your bracelet.  Jovana gold plates many of their sterling silver charms with 18k gold. This finish mimics the brilliant finish of freshly polished silver and protects the piece from natural tarnishing.  Most silver lovers enjoy the ease of care that this 18k Gold Plated finish provides.  Any minor traces of tarnish can easily be removed with a silver cleaning cloth.

How do I care for and clean my silver pieces?
You should avoid exposing your jewelry to water containing strong chemicals, such as cleaning products and the chlorine found in swimming pools and hot tubs.  Do not use liquid silver cleaners or other abrasive or chemical cleaners.  A silver cloth should quickly and easily remedy any minor tarnish that may develop.  
As with any fine jewelry, we recommend that you store your Jovana pieces in their original storage box or bag, or in a jewelry box with dividers designed to protect them from damage that may be caused by scratching against other pieces or tangles.

Pricing Policy
Jovana reserves the right to change prices at any time.  While our goal is to maintain our current low prices as long as possible, these prices are subject to change based on fluctuating precious metals and gemstone costs.

Register for Newsletter
Click here  to subscribe to our Newsletter and receive Special Offers.

What is your privacy policy?
Jovana understands the importance of maintaining your privacy.  Our website automatically gathers information about who visits our website, while other information is gathered at the individual’s option.  Our sole purpose in doing this is to provide us with the necessary information to enhance your shopping and buying experience with Jovana.  What information is gathered and how it is used is explained below.

Visit Information
Like many other websites, we automatically track your usage of our website.  We profile web site usage - tracking the pages viewed, the previous and following websites visited, the browser used and the computer’s address.  This information is used to analyze trends, track use, to gather demographics and to optimize our site performance.

Registration Information
To receive our special offers and our magazine, a user may complete the registration form.  During registration, users are required to provide their contact information (i.e. name, email address).  This is used to contact users about Jovana’s special offers, new product arrivals, and other items of interest.
The information we gather at JovanaCollections.com is used to personalize your shopping experience, inform you of new products, and to generate statistics.  We use the latest 128-bit SSL encryption technology to keep your information safe.

Disclosure of Personal Data
We do not sell or share any of the above information with third parties.  We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.  We may also share your personal information with third parties assisting our business operations under contract, including but not limited to fraud investigations and debt collection, with law enforcement or other governmental officials if required by law, and with other business entities, should we plan to merge with or be acquired by that business entity.  Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Security
Jovana has enhanced security measures to protect our customers’ credit card information both online and offline.  Customers can verify this by looking for a closed lock icon at the bottom of the screen or for the “https” at the beginning of the Web page address.

How do I care for my pearls?
Pearls are more delicate than most gemstones and should be treated carefully.  It is especially important to store your pearls where they will not be scratched by other pieces.  Dirty pearls can be cleaned with a mild soap and water solution.  To avoid stretching pearl strands, gently dab or roll your pearls on a soft, non-abrasive, clean cloth.  Do not pull strands through a “pinched” cloth.  Never use an ultra-sonic cleaner, cleaners containing ammonia or harsh chemicals, abrasive cleaners or abrasive cloths on your pearls.
The following simple care precautions can minimize your need to clean pearls when practiced consistently!
Apply your make-up and hair spray before putting on your pearls, to minimize exposure to harmful buildups.

Remove pearl rings before applying lotions and hand creams.
Wipe your pearls with a soft, lint-free cloth as soon as you take them off. The cloth can be dampened with water or it can be dry. If damp, allow the pearls to air dry before putting them away.